Return Policy

COVID-19 / USPS UPDATE: We are still processing and fulfilling orders at the same speed and efficiency as you're used to! However, there may be delays with shipments once they're in transit.

WHAT YOU NEED TO KNOW

  • All orders are fulfilled and leave the Nilo Organics Headquarters within one business day of your order.
  • Orders received before 12pm PST are fulfilled same day.
  • Due to circumstances outside of our control, some orders are being delayed while in transit. Orders may be delayed up to 7 business days.
  • Our Customer Stress Free Team is here to help should you have any concerns or experience any delays in receiving your package! Please email hello@niloorganics.com

SHIPPING POLICY

Domestic Orders

  • Free shipping on all orders within the continental US.

International Orders

  • Unfortunately, we do not currently offer international shipping and apologize to all those outside of the US!
  • We hope this changes soon so please check back from time to time!

GENERAL RETURNS POLICY

You may return your unopened products for a full refund of the sale price within 30 days of order. Refunds will be processed within 14 days of the returned product being received by Nilo Organics.

If you have any questions or suggestions about our Shipping and Returns Policy, do not hesitate to contact us at hello@niloorganics.com